Items may be returned for credit (unless otherwise specified by Grey House Publishing) within 30 days of the date of purchase should they meet the following conditions:• Documentation (packing slip or invoice) must accompany all returns.
Grey House Publishing will gladly provide a one-time price adjustment if an item is marked down within 14 days of your order. You must contact us via phone at 1.866.433.4739 or send us an e-mail at firstname.lastname@example.org within the 14-day window. The difference will be refunded to your original form of payment.
Items originally purchased with a discount code or discount offer are not eligible for price adjustment.
To request a free return waybill for your trial return, please visit our return request page and complete the necessary form. A prepaid UPS return waybill will be sent to the email address provided within 48 hours (on weekdays). Simply affix the included prepaid return label to your securely repackaged book and call UPS at 1-800-PICK-UPS to schedule a pick up time.
For replacement return waybills, please contact us at email@example.com with details about the items that you need to return and the invoice number. We will gladly send you a label via e-mail shortly after. No trial return will be accepted past 60 days of the delivery date. If a trial book is not returned within 60 days of your delivery date, your notice will become payable.
If you are returning a trial book from a PO Box, we ask that you please send it with Canada Post Pay On Delivery; if this is not an option, you are responsible for paying for the return and sending us an invoice for the return cost amount (accompanied by proof of the cost).
UPS shipments take approximately 2 to 9 business days to reach our distribution centre. Please note, no invoice or notice will be cancelled until the returned book has been logged at our location. We will not contact you to let you know that a trial or sale has been returned unless you have requested that we do so.
All returns must be addressed to:Grey House Publishing Canada